Our vision is to look for a solution for any tech issue as soon as possible. We support all brands and most of the devices, actually, we are a one stop shop for many customers technology support needs.
In order to use the Services, We will ask you information that personally identifies you or allows us to contact you. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. PcPlus will use this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you purchases one of our plans, PcPlus may collect credit card information, and other payment information necessary to complete a payment. PcPlus may use a third party to process and verify credit cards for billing purposes. When processing a payment transaction, PcPlus will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Computer and System Information
Subscriber (User) Computer Information
We may also seek information related to your computer. This may include:
- Make and model of your computer and/or any computer hardware.
- Software installed or peripherals attached to it.
- Type of your computer.
- dentification number of your computer.
- Condition of your computer.
- System and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, help us update our support tools and enhance our supported products list.
While requesting support you may request for the problem to be resolved by enabling PcPlus technicians to have access to and take control of your computer.
PcPlus uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, This allows PcPlus technician to diagnose or correct problems without even coming to the location of your computer.
PcPlus does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
PcPlus technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems.
Uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications.
This information is packaged into a document containing all the essential details needed by PcPlus and is transmitted securely over the Internet.
PcPlus analyzes this information to help diagnose and solve end-user problems.
Any information collected by our application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.
Use of the remote access and diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Help Session Records
PcPlus reserves the right to monitor and record on-line and off-line sessions between users and PcPlus technicians for quality control and service-related purposes.
Moreover, we may record on-line and off-line sessions conducted on the web site for user reference and to assist in resolution of disputes and/or potential complaints.
Some uses of this type of information include improving the service, building a support knowledge base and conducting internal market research.
We do not correlated sessions record data with personal information.
Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use.
Each browser is different, so please check the help menu of your browser.
Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use
Supplementation of Information
In order to protect PcPlus from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
Sharing and Information Disclosured
We will share aggregated demographic information with our partners and advertisers.
This is not linked to any personal information that can identify any individual person.
PcPlus operates globally, by that we make information we gather available to our worldwide units.
By using the PcPlus website, Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure..
We take every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line.
Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring
and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line.
Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information.
Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment..
No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure.
We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
Contests and Surveys
From time-to-time PcPlus will request information from user via surveys or contests.
Participation in these surveys or contests is entirely voluntary and user therefore, has a choice whether or not to participate.
Information requested may include contact information such as name and shipping address, and demographic information such as zip code.
Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Correction/Updating Personal Information
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use our Service.
User may correct, update or remove user personal information provided to us through our website or by calling our customer service.
Notification of Changes
If at any point we choose to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail.